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Privacy Policy

Last updated: December 16, 2025

At Enrole AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform and services.

1. Information We Collect

1.1 Personal Information

When you register and use Enrole AI, we collect:

  • Full name, email address, phone number
  • Date of birth and nationality
  • Residential address and contact information
  • Educational background and academic records
  • Test scores (IELTS, TOEFL, GRE, GMAT, SAT, etc.)

1.2 Documents and KYC Information

For verification and application purposes, we collect:

  • Passport and visa documents
  • National ID cards or driver's licenses
  • Academic transcripts and certificates
  • Diplomas and degree certificates
  • Bank statements and financial documents
  • Letters of recommendation
  • Statement of purpose and essays

1.3 Usage Data

We automatically collect certain information when you use our platform:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on pages
  • Clickstream data and navigation patterns
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • Application Processing: To submit and manage your university applications
  • Document Verification: To validate the authenticity of submitted documents using AI technology
  • Eligibility Matching: To match you with suitable universities and programs based on your profile
  • Communication: To send updates, notifications, and important information about your applications
  • Customer Support: To respond to your inquiries and provide assistance
  • Service Improvement: To analyze usage patterns and improve our platform (anonymized data only)
  • Compliance: To comply with legal obligations and prevent fraud

3. Data Protection & Security

3.1 Security Measures

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for data transmission (SSL/TLS)
  • Encrypted storage of sensitive documents and personal information
  • Multi-factor authentication for account access
  • Regular security audits and penetration testing
  • Access controls and role-based permissions
  • Secure cloud infrastructure with redundancy and backups

3.2 AI Model Training Commitment

We do NOT use your personal data to train our AI models. While we use artificial intelligence to provide services like document validation and eligibility matching, your personal information and documents are never used to develop, train, or improve our AI systems. This is a core privacy principle at Enrole AI.

3.3 Data Breach Protocol

In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate action to secure the platform and prevent further unauthorized access.

4. Data Sharing & Disclosure

We may share your information with:

  • Universities and Educational Institutions: To process your applications and admissions
  • Authorized Recruitment Agencies: When you explicitly consent to work with specific agencies
  • Service Providers: Third-party vendors who assist in operating our platform (under strict confidentiality agreements)
  • Legal Authorities: When required by law or to protect our rights and safety

We will NEVER sell your personal data to third parties. Your information is shared only with your consent or as necessary to provide our services.

5. Your Privacy Rights

You have the following rights regarding your personal data:

Right to Access

Request a copy of all personal data we hold about you

Right to Rectification

Correct any inaccurate or incomplete information

Right to Erasure

Request deletion of your personal data (subject to legal obligations)

Right to Data Portability

Receive your data in a structured, machine-readable format

Right to Object

Object to processing of your data for specific purposes

Right to Withdraw Consent

Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us:

  • Remember your preferences and settings
  • Keep you signed in to your account
  • Analyze site traffic and usage patterns
  • Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may limit some functionality of our platform.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

  • Active Applications: Data retained until application process is complete
  • Account Data: Retained while your account is active
  • Legal Requirements: Some data may be retained longer to comply with legal obligations
  • Deleted Accounts: Data permanently deleted within 90 days of account closure (unless legally required to retain)

8. International Data Transfers

Enrole AI operates globally with offices in India, UK, and USA. Your data may be transferred to and processed in countries other than your country of residence. We ensure that all international data transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our services are intended for users aged 16 and above. If you are under 18, you must have parental or guardian consent to use Enrole AI. We do not knowingly collect personal information from children under 16 without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Privacy Officer: [email protected]

Data Protection: [email protected]

General Support: [email protected]

Address: Tech Hub, Whitefield, Bangalore, India